Residential Service Coordinator
Everyone knows Theresa, but few get to meet her!
When did you join the company? I’m proud to say I was born and raised in Greece. I left the area in 1993 to pursue a career in the retail and hotel industry, and returned to Rochester in 2008 and joined Messner that year.
What is your role? I’m the Residential Service Coordinator. I work with every single retail customer! It’s funny – I work with ALL of the customers but I rarely meet them in person! If you’ve ever called to reschedule an installation, that’s me! Need the delivery to come through the side door instead of the back, at noon instead of 3:00 pm? That was me. I also handle all the orders, bills, scheduling and reconciliation.
What do you like about your work? Juggling everything from the manufacturer and delivery people to the installers and customers is a hard, but it’s rewarding when it all comes together. And though I don’t get to meet the customers, we get to know each other over the phone and I love working with them, and helping them.
Other interests? I stay busy! When not working raising my daughter Lauren, I’m spending time with family and friends and making improvements to our home. Of course, we have fantastic flooring! My favorite flooring surface is Armstrong Alterna; I love the look, and installed it in my home with assistance from my sweat equity advisor (also known as my Dad).
“Most of us have trouble juggling. The woman who says she doesn't is someone whom I admire but have never met.”